FAQ

  • What quality tulle do you use?
  • What is my shipping cost & How are the tutus shipped?
  • Time frame for processing an order?
  • How do you package your tutus?
  • How do I take care of my tutus?
  • Do you offer any custom made Tutus?
  • Do you ship Internationally?
  • What types of payment does your website accept?
  • Can I place my Tutu order by phone?
  • Is your website safe and secure?
  • What is your Privacy Policy?
  • Order Cancellation?
  • What is your return/exchange policy?
  • Rush Order Request?
  • Are you Products CPSIA Compliant?

What quality tulle do you use?

We only use the finest quality bridal tulle on the market. We do not use the cheap hex netting.  Our tulle is soft and not scratchy.  All the tulle we use are Lead Free and CPSIA compliant. 


What is my shipping cost & How are the tutus shipped?

All of our items are shipped via USPS First Class mail with a delivery confirmation. If you would like another shipping method used, please contact us. Our items are custom made as ordered, and shipping can take up to 10 business days. Once items are shipped, please allow an additional 6-10 days for your order to arrive. Although most Standard shipping orders typically take 2-3 to 5 mailing days to arrive, these estimates are not guaranteed and USPS mailing times of up to 10 days can occur. If you need your order to arrive by a certain date, we recommend upgrading to 2-day or next day shipping. Please contact us prior to placing your order for a quote. Please allow up to 10 mailing days before contacting us about the status of your order.

(Lil Tutu Princess is not responsible for lost, stolen or unclaimed packages. If your package is returned to us, we do not issue a credit for merchandise. We do reserve the right to bill for additional shipping if your package is returned, and needs to be re-shipped. Please double check your ship to address to make sure it is correct.)

Time frame for processing an order? Back to TOP

All of our tutu's are handcrafted as ordered. Due to the custom nature of our tutu's, please allow up to two weeks to make and ship out your order. Some personalized items and outfits take up to three weeks. Shipping times for these special order items are noted in each product. 

If you need your item sooner for those special occasions. Please contact us before placing your order. We do bill your credit card at the time of purchase, due to the custom nature of our products.

How do you package your tutus?

All of our tutu's are packaged in sturdy boxes with pretty tissue. If you are sending a tutu as a gift, please let us know! We can enclose a special gift card for you.

How do I take care of my tutu?

Please see our Tutu Care instructions. We go into detail on how to care for your tutu.

Do you offer any custom made Tutus?

Yes, we make custom Tutu orders. If you have a special event such as a wedding or pageant, we can customize colors for you. Please Contact Us for details.

Do you ship Internationally?

Yes, we do ship Internationally. All international orders are shipped via USPS Priority mail with tracking. United States Postal Service Priority mail can take up to 3 weeks to arrive. If you would like to upgrade your shipping to USPS Express with tracking, please contact us.

What types of payment does your website accept?

We accept all major credit cards including Visa, Mastercard, Discover & American Express. We also accept payments via PayPal. Paypal accounts are free, and you can pay securely using your checking account or credit card. (Cards are charged at the time of ordering. We use Authorize.net as our secure credit card processor.)

Can I place my Tutu order by phone?

Absolutely. We are here to help 9:00 AM to 5:30 PM.  If you have any questions, you can also go to our contact us page. 

Is your website safe and secure?

All of our payments are collected on a "Secure" server. When checking out, you will see the address bar on our website will read: https: instead of just http...the "s" stands for secure. 

What is your Privacy Policy?

Customer security is a priority for us. We have taken steps to maintain your privacy. Which includes not selling or renting out our customers information to any company. All information collected is used for processing your order only.

Order Cancellation?

Due to the custom nature of our work, "All sales are final". Unless we make a mistake in processing your order. Some hair accessories may be exchanged.

What is your return/exchange policy?

We ask that you be careful in the selection of colors and styles of your order. All of our items are custom handcrafted as ordered. "All sales are final" on our products, we do not accept returns or exchanges on our items. 

Please ask all questions in regards to sizing/colors before you place your order. Because items are handmade, some flowers are seasonal. We do run out of stock on some flowers. We always use similar colors/styles of flowers in place. If a flower is out of stock we will contact you and email you a photo of the replacement.

If an item is shipped and is returned to us, the customer is responsible for all shipping/handling charges. 

Rush Order Request?

Yes, rush orders are available for a flat rate of $15 per order. Rush orders will ship within 3-4 business days. Not including shipping time of 2-3 days or more. Rush orders do not include shipping. It just put's your order ahead of all others. You may purchase expedited shipping. Please contact us regarding faster shipping prior to placing your order.

(We cannot Rush or Overnight International Orders.)

Are you Products CPSIA Compliant?
All of our materials are CPSIA Compliant. We no longer use swarovski crystals on any of our products. Our crystals are Craft Safe branded low lead crystals.  Our tulle, ribbons and materials all meet the new CPSIA safety standards. If you are a company is interested in Wholesale, please contact us for our certificates of compliance. 

Thanks for shopping with us!